Return Policy
Thank you for shopping with Hillside Bees. We are committed to providing quality beekeeping supplies and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
Most new, unused products may be returned within 30 days of the delivery date for a refund or exchange.
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original packaging, manuals, and accessories.
- Be free from signs of installation, assembly, or use.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Live bees, queens, nucs, or packaged bees.
- Perishable products, including pollen substitutes, medications, and certain bee feeds once opened.
- Opened or used beekeeping medications or treatments.
- Opened food-grade products, including honey, beeswax cosmetics, and consumable items.
- Customized or special-order equipment.
- Clearance or final sale items.
- Gift cards.
Protective Clothing
Bee suits, jackets, gloves, veils, and other protective clothing may be returned if:
- They are unworn and unwashed.
- Original tags remain attached.
- They are free from odors, stains, pet hair, smoke, or other signs of use.
For hygiene reasons, worn protective clothing cannot be returned unless it is defective.
Damaged or Defective Products
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product, packaging, and shipping label when possible.
We will work with you to provide a replacement, exchange, or refund as appropriate.
Return Process
To initiate a return:
- Contact our customer service team at [email protected].
- Provide your order number and reason for the return.
- Wait for return authorization and shipping instructions before sending your item.
Returns sent without prior authorization may experience delays or may not be accepted.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee receipt of returned packages that are lost during transit.
Refunds
After we receive and inspect your returned item, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are not refundable unless the return results from our error or is otherwise required by applicable law.
Exchanges
We are happy to exchange eligible items for:
- Different sizes of protective clothing.
- Replacement parts.
- Defective merchandise.
- Incorrectly shipped products.
Exchange requests are subject to product availability.
Order Cancellations
Orders may be canceled before they enter processing or shipment.
Once an order has shipped, it cannot be canceled and must follow this Return Policy.
Limitation for Installed Equipment
Hive components, extractors, electric equipment, and other assembled or installed products that have been used outdoors or modified after delivery are generally not eligible for return unless they are covered by a manufacturer's warranty or are defective.
Manufacturer Warranties
Certain products may include warranties provided directly by the manufacturer. Where applicable, warranty claims may be handled by the manufacturer in accordance with its warranty terms.
Contact Us
If you have questions about this Return Policy or need assistance with a return, please contact us:
Email: [email protected]
Phone: 603-429-0808
Website: hillsidebees.com
